Sky Zone Trampoline Park - Aurora, Colorado

Abdulbasit Abraheem

So bad

Taylor L

This was the best SkyZone we have been to. They had way more than just trampolines and the atmosphere was nice. Very friendly staff and the manager was very kind. Pretty clean over all for a high traffic family fun place. We will be returning to this location! The attractions are fun.

Timothy

Been bringing my wife's son here for years. It's fine through some transitions but has continued to Defy the odds and keep our little Spidermonkey entertained. Great service and actual employees that do their jobs.

Teresa Francisco

We came here today to celebrate our daughter’s birthday. The event was pretty well organized and our host Eddie was amazing! He always had refills coming, the pizzas came out hot, and he was even able to get us a knife for the cake since we had forgot ours. We did the Mega VIP Party Packet for about 15 kids. It included the socks, VIP passes to use for a separate day, and water bottles. We are happy with the experience!

Tony S.

Fun place for burning off extra kid energy &/or party. Nice staff.

Indigo Stray

We have had our daughter's birthday parties at this location multiple times when it was Defy and they were fantastic. Now under new management we had a terrible experience. The service was awful and the location was unsafe, as there was a shooting on the premises while we were there.

We were told over that phone the kids would have an hour jump time, an hour of party time with pizza, then back to jumping for an hour with the VIP package.

Someone was supposed to call the week before to finalize details and amount of jumpers. No one called us. I reached out the day before the party on a Saturday and was told no one could help me outside of M-F business hours.

We showed up at 1:30 on Sunday for our party, as directed, half an hour before the kids jump time. No other patrons were present when we arrived, but it took 5 min for the three people behind the desk to acknowledge us. They directed us to the party desk.

At the party desk one solitary worker was in charge of checking in three parties simultaneously, one at a time checking people's waivers and giving wristbands. It took a full hour before our whole party was able to check in.

We were then taken to our party room, which was set up for 12 kids and very small. We RSVPed for 20 kids and had 17 show. I was told that there was nothing they could do unless we wanted a refund and to leave... after 17 parents had left their kids with us. When I asked to speak with a manager, I was told there was no one else there and given a very generic email address.

The room was so small we couldn't even bring in the large balloon we had bought for decoration because there was nowhere to put it. While I was trying to figure out how we could make the room work, my husband was monitoring kids jumping, since the staff seemed pretty checked out. He had to ask four teens to stop harrassing one of our 10 yo guests.

We were supposed to get water bottles for the kids with the VIP pkg. I asked multiple workers if they could please bring water or water bottles as the kids were thirsty. They finally brought the water bottles well into the party, empty, and two small ice filled pitchers of water that were not refilled for the next two hours.

We were supposed to get VIP passes, stickers, and a party favor for each child with our package. Most of the water bottles had VIP passes in them, not all. Two had stickers. One had a bracelet I assume was supposed to be a party favor.

When it got close to the time we thought the food would be served we asked when we should gather the kids. They told us it was policy only to serve food at the end of two hours of jump time at 4:00, which was when many of the kids would be leaving and not what we had been told. We ended up serving our own cake before they brought pizza because the kids were starving.

The only time our assigned party host proactively inquired about anything was to tell us twice that she was going to cut our kids' wristbands so they couldn't jump again, since they had eaten cake. She finally brought pizza when many of the kids had left and didn't clean up anything until we were gone, so we did all of the serving and cleaning ourselves.

We ended up stuck with about 10 kids in a small concrete room for an hour who had eaten and weren't allowed to jump again. During that time there was a loud adult altercation outside our party door.

Then the kids' parents ended up unable to come in and get them because THERE WAS A SHOOTING OUTSIDE IN THE PARKING LOT with multiple shots fired and someone being taken away in an ambulance. No one was allowed in or out of the building for about 45 min. At no time did a worker come check in with us about the situation or give any additional information. It felt extremely unsafe. When we left, a cop was heatedly interrogating someone on the curb about a foot from my car while I tried to herd children past as quickly as possible.

I don't blame the few underpaid workers present for this madness. This place is mismanaged. I would never bring my child back here, let alone have a party here again.

Cortney Palm

Super fun. Not as clean as I'd like. The equipment all seemed in great shape. I'm not too jazzed about the foam pits being covered, it's definitely not as safe or fun. But we had a good time. You need to Vegan and healthy food please! One staff member was nice. The rest are young kids and don't have much as far as customer service.

Sattar Al Taie

Today, I brought my child to the Aurora Sky Zone, but I had to leave after a few minutes due to the unacceptable conditions. The plane was dirty, with trash on the floor and torn flooring, compromising safety. We pay for membership and expect better maintenance. Please address this issue or consider closing the facility.